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Mineral Fusion FAQ

  • Q:
    Is Mineral Fusion hair care safe for color-treated hair?

    Yes. All Mineral Fusion hair care is developed to be safe for color-treated hair. In addition, we offer Lasting Color Shampoo and Conditioner, which is specifically formulated to support color-treated hair.

  • Q:
    Are the shampoos and conditioners sulfate free?

    Yes. All Mineral Fusion hair care is sulfate free. Our shampoos do contain an ingredient known as a "sulfonate," which can be confused with a "sulfate" but it is an entirely different molecule that is much gentler than a "sulfate."

  • Q:
    What is natural fragrance?

    Our fragrance blends are derived from 100% natural, 100% vegan botanical extractions, which is a source of pride for Mineral Fusion.

  • Q:
    Is it true that mineral makeup contains a natural sunblock?

    Mineral makeup provides natural, broad-spectrum UV protection from nature's elements without skin irritation. In a world that's turning to a "green" and a more natural way of living, artificial chemicals and preservatives are being left behind. Earth-based minerals are a wonderful alternative to chemical-laden cosmetics. Mineral Fusion makeup contains Zinc Oxide and Titanium Dioxide that will provide UVA and UVB protection.

  • Q:
    What are the benefits of mineral makeup over traditional makeup?

    Mineral makeup is comprised of micronized minerals, so it actually sits on the surface of the skin and isn’t absorbed into it. Therefore, mineral makeup will not clog pores or get a cakey look in lines or creases. Mineral Fusion is a better choice than traditional makeup because it is not only non-comedogenic, but the formulations are pharmaceutical-grade, free of parabens, chemical dyes and perfumes, and are healthy and effective for all skin types. Minerals often used in mineral makeup include micronized Titanium Dioxide (which acts as a natural sunscreen), Iron Oxides (which give color to the makeup), Zinc Oxide (a natural sunscreen and soothes skin). Mineral Fusion does not contain talc. Talc is the #1 ingredient in many traditional makeup formulations and is used as a filler - unfortunately it can clog pores and make fine lines look worse, the longer it is on the skin. Mineral Fusion makeup lays on the surface of the skin and allows your skin to breathe and function normally. It’s better to wear it than no makeup at all.

  • Q:
    How do I return or exchange a product?

    We know that it can be difficult to choose the correct product or shade when ordering beauty products online. While we always recommend visiting your local authorized Mineral Fusion retailer for a professional consultation, we also want your experience with our products to be the best it can be. For that reason, we accept the exchange of any mineral Fusion  product within 15 days of the original purchase accompanied by the original invoice for account credit. 

    For unopened, unused products, we will accept returns within 30 days of the original purchase, accompanied by the original invoice.


    To return a product or exchange one for account credit, call us at 1-800-428-1668 or e-mail info@mineralfusion.com. A customer service representative will be happy to walk you through the process.

    When shipping returns or exchanges back to Mineral Fusion, please ship products in the box they were originally sent to you in or in a similar box. Please do not ship our products in a padded envelope. This does not keep products safe from damage.

    Please note: original shipping and handling fees will not be refunded on returns and exchanges. For returns, you will be responsible for the cost of shipping products back to Mineral Fusion. This information applies to consumer orders only.

  • Q:
    What is your return policy?

    We know that it can be difficult to choose the correct product or shade when ordering beauty products online. While we always recommend visiting your local authorized Mineral Fusion retailer for a professional consultation, we also want your experience with our products to be the best it can be. For that reason, we accept the exchange of any mineral Fusion product within 15 days of the original purchase accompanied by the original invoice for account credit.

    For unopened, unused products, we will accept returns within 30 days of the original purchase, accompanied by the original invoice.

    To return a product or exchange one for account credit, call us at 1-800-428-1668 or e-mail info@mineralfusion.com. A customer service representative will be happy to walk you through the process.

    When shipping returns or exchanges back to Mineral Fusion, please ship products in the box they were originally sent to you in or in a similar box. Please do not ship our products in a padded envelope. This does not keep products safe from damage.

    Please note: original shipping and handling fees will not be refunded on returns and exchanges. For returns, you will be responsible for the cost of shipping products back to Mineral Fusion. This information applies to consumer orders only.

  • Q:
    How is mineral fusion different than other mineral makeup?

    We have a saying at Mineral Fusion that goes, "We like to leave the skin in better condition than we found it." Our cosmetics are a fusion of color and skin care. For color, we use the highest quality and broadest spectrum of pure mineral pigments. In addition, we include skin-soothing, nourishing botanicals to help treat the skin. Simply put, our cosmetics are color that simultaneously nourish skin.

  • Q:
    Which of your products are Vegan?

    We offer a wide variety of Vegan products in all categories. Please see listing below.

    COSMETICS

    All Pressed Base Foundations

    All Loose Base Foundations

    All Concealers

    Polished Liquid Lip Gloss

    Setting Powder

    Hydration Mist

    Face Primer

    Sparkle Bronzer

    Luster Bronzer

    All Eye Pencils

    Eye Makeup Remover

    Buff Eye Shadow Single

    Prism Eye Shadow Single

    Rare Eye Shadow Single

    Raw Eye Shadow Single

    Burnish Lip Pencil

    Graceful Lip Pencil

    Blotting Papers

    All Sheer Tint Foundations

    All Beauty Balms

     

    NAIL CARE

    All Nail Polish and Nail Polish Remover

     

    BODY & HAIR CARE

    All Body Washes

    All Shampoos and Conditioners

    All Gray Root Concealers

    All Beauty Balms for Hair

     

    SKIN CARE

    Ultimate Moisture Facial Cleanser

    Purifying Gel Facial Cleanser

    Creamy Brightening Cleanser

    Makeup Removing Oil Cleanser

    Skin-Renewing Facial Scrub

    Skin-Soothing Facial Toner

    Spf 16 Age-Defying Treatment Serum

    SPF 16 Brightening Eye Cream

    SPF 15 Brightening Moisturizer

    Mineral SPF 40 Facial Moisturizer

    Mineral SPF 30 Brush-On Sun Defense

    Mineral SPF 30 Sun Stick

    Color Correcting Primer

    Hydrating Primer

    Mattifying Primer

    Illuminating Primer

  • Q:
    How do I cancel an order and get a refund?

    If for any reason you need to make changes to your order please contact customer service at 1-800-428-1668 or e-mail info@mineralfusion.com. Please be sure to include your name, contact information and order number.

  • Q:
    How do I change/update my order?

    If for any reason you need to make changes to your order please contact customer service at 1-800-428-1668 or e-mail info@mineralfusion.com. Please be sure to include your name, contact information and order number.

  • Q:
    What is the difference in the pureness of minerals?

    All minerals are a natural formation of the earth. The main difference among them when it comes to cosmetics is how they are processed and refined. Mineral Fusion uses an Italian triple mill process, making them the finest quality possible. Using minerals any finer than that (nano-particles) can clog your pores instead of staying on the surface.

  • Q:
    Mineral makeup lines that claim to be 100% pure. Are they?

    Minerals in their raw form are pure. Based on the formulation (loose, pressed, liquid), other ingredients are blended with the minerals. This does not change the pureness or the benefits of the minerals; however, the different formulations allow each customer's skin condition needs to be more specifically met.

  • Q:
    Is there a special way to apply mineral makeup?

    The application of mineral makeup is different than traditional makeup. Since Mineral Fusion contains no talc (filler), you actually need less product on the brush to see more product on the skin. You can alter the coverage by using the right brush. The longer the hair is on the brush, the more coverage you will achieve. The blender brush gives a sheer to medium coverage and the flawless brush gives a medium to full coverage. We recommend doing more multiple layers of sheer coats.

  • Q:
    Is Mineral Fusion makeup easy to apply?

    Yes! Using our “Brush and Blend” technique, it’s simple to achieve the coverage and finish you want. First-time wearers commonly apply too much. Because they are used to using makeup that has large amounts of filler and not a lot of “pay-off”; they use the same techniques when applying Mineral Fusion. With Mineral Fusion, you should customize your needs by lightly building layers until the desired coverage is achieved.

  • Q:
    Does mineral fusion makeup work on older or aging skin?

    Yes. Because this is a light-reflective cosmetic, it diminishes the look of fine lines and wrinkles to give a healthy glow to the skin, making it look younger, while matte makeup absorbs light and allows the eye to see “into” the skin. Spritz our hydration mist both before and after applying the base. This sets the makeup, softens fine lines and gives a dewy look.

  • Q:
    Can Mineral Fusion be used on compromised skin or skin undergoing treatments?

    Yes, mineral fusion can be applied after a microdermabrasion or a light peel. It will not only cover the redness but the titanium dioxide and zinc oxide are thought to help to calm the skin. Application after laser resurfacing depends on the physician’s permission, which can be from 5-12 days depending on the laser used and how deeply it was used. It is essential for healing skin to be protected from the sun. Minerals provide this as well as coverage and soothing properties.

  • Q:
    Are Mineral Fusion proucts safe for sensitive skin types?

    It’s important to know that anyone can be allergic or sensitive to anything. However, Mineral Fusion products are deliberately formulated to be appropriate for sensitive skin types. Part of achieving this is always excluding synthetic fragrances, FD&C dyes, harsh preservatives, and other objectionable ingredients. Additionally, we also include ingredients that actively soothe the skin.

  • Q:
    Is it OK to use Mineral Fusion cosmetics on acne-prone skin?

    Yes. Mineral Fusion makeup is completely non-comedogenic and allows the skin to breathe and function normally. It also easily covers redness common with breakouts without clogging the pores. Minerals like Zinc Oxide can even be beneficial to an acne condition.

  • Q:
    How do I track my order?

    Orders generally take 3-5 business days to fully process and ship.  Expedited orders can take up to 24 hours to fully process and ship.  Once your order ships out you will receive an email with order information and a tracking number.

  • Q:
    What does “undertone” mean?

    Your undertone is your skin's natural shade which never changes (i.e., if you have a golden undertone, you will be golden for life). Tones vary from light to dark based on a person’s genetics.

  • Q:
    Do your products contain nano-particles?

    Mineral Fusion rejects the use nano-particles in all of its products. We use particle sizes within the naturally occurring range of minerals.

  • Q:
    Do your products contain soy?

    Our products are free of gluten, but soy is a very common derivative in cosmetic ingredients and we cannot guarantee our products to be soy free. Because of the common nature of soy we advise our potential customers to intensely inquire with any brand that claims to be soy free.

  • Q:
    Are your products non-comedogenic?

    Mineral Fusion products are both non-comedogenic and hypo-allergenic. They won’t clog pores and are formulated for even the most sensitive skin types.

  • Q:
    Do your products contain Retinyl Palmitate (Vitamin A)?

    Retinyl Palmitate is more commonly known as Vitamin A. The concern with Vitamin A is when it's used at unusually high concentrations (particularly in sunscreens) and then being exposed to intense, prolonged sun exposure. Under more normal (i.e., day to day) activities and concentrations, Vitamin A actually serves as a very healthful antioxidant.

    However, to completely avoid confusion we choose to not use Vitamin A in our products.

  • Q:
    Do your products contain Phenoxyethanol?

    Phenoxyethanol is among the gentlest yet most effective preservatives used in personal care. Because Mineral Fusion body and hair care products are water-based, they require preservation. If not preserved, water-based products risk being contaminated by mold, bacteria and yeast. We are legally, and ethically, required to prevent such contamination.

    The U.S. Food and Drug Administration (FDA) reviewed the safety of phenoxyethanol and approved its use as an indirect food additive as well as in cosmetics. The safety of phenoxyethanol has also been assessed by the Cosmetic Ingredient Review (CIR) Expert Panel. The CIR Expert Panel evaluated the scientific data and concluded that phenoxyethanol was safe as a cosmetic and food ingredient. In 2007, as part of the scheduled re-evaluation of ingredients, the CIR Expert Panel considered available new data on phenoxyethanol and reaffirmed the above conclusion.

     The team at Mineral Fusion Natural Brands is fully and genuinely committed to balancing health, wellness, performance, purity, the environment, and safety. If more preferred alternatives become available, we are fully willing to test them. However, based on experience phenoxyethanol continues to be our best option. To date, we have a flawless safety record, which we intend to maintain.

  • Q:
    Do you use genetically modified organisms also known as GMO's?

    We appreciate, and share, your concern regarding the use of genetically modified organisms (GMOs) in personal care products. In short, we unequivocally reject the use of GMOs and are confident our products are GMO free.

    An intrinsic benefit of minerals is that they cannot be genetically modified, so for our most commonly used ingredients (and our brand's namesake) GMOs are an impossibility. In regards to the range of botanicals we utilize, we only select raw material suppliers that can guarantee their products to be GMO free.

    Lastly, we believe the issue of GMOs will only continue to grow in importance and so we plan to seek certification of our GMO free status in the near future.

  • Q:
    How do I know what my undertone is?

    Look at the inside area of your forearm. Do you see yellow, green, peach or pink? This is a good indicator of what your true undertone is. Or, if you hold your arm next to a white sheet of paper, you will also be able to see your skin’s undertone. If compared to the white paper, your arm appears to be pink, then most likely your undertone is pink/peach. If it appears to be yellow/green, then most likely your undertone is golden, yellow, olive, or deep.

  • Q:
    What does “surface tone” mean?

    Varying color on the surface of the skin includes redness, freckles, acne, hyper-pigmentation, etc.

  • Q:
    Considerations when shade matching foundation.

    Your neck usually has a truer color than your face so you want to match the color of your neck as well. Determine the shade that will blend your face and neck seamlessly. Have you been in the sun? If yes, you can move to the next darker foundation shade or layer the bronzer to add more warmth to the skin.

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